Susan Carroll

Thank you for your Patience: A Customer Experience Tale

Thank you for your Patience: A Customer Experience Tale

Susan shares a very personal story as a customer of three Telcos and a Bank where inappropriate automation and clumsy digital responses brought out her.. Read More →
Teams Reimagined

Teams Reimagined

Microsoft UK has a Chief Envisioning Officer (Dave Coplin) whose job it is to ‘reimagine’ business from a technology perspective. In his book ‘Business Reimagined’.. Read More →
My Time at Apple: Here’s to the Crazy Ones!

My Time at Apple: Here’s to the Crazy Ones!

At the end of January, one of my former Apple colleagues emailed me a ‘surprise’ set of photos relating to the 30th anniversary of the.. Read More →
Data and the Heuristics Trap: Understanding Bias in Decision Making

Data and the Heuristics Trap: Understanding Bias in Decision Making

Susan Carroll explains how heuristics might trip us up at work and lead to faulty judgments and out-dated thinking. In a time when everything seems.. Read More →
Digital Transformation: Mind the Culture Gap!

Digital Transformation: Mind the Culture Gap!

During the process of change, traditional and new digital cultures can rub up against each other causing tension. Susan Carroll describes how traditional businesses.. Read More →
Using Collaboration to Navigate Change

Using Collaboration to Navigate Change

Does your organisation have the right culture for effective collaboration? Or has change after change programme meant that some employees have lost their way? .. Read More →
Apple Spirit

Apple Spirit

Susan Carroll shares her personal perspective on the power of the Apple spirit... Read More →

Susan Carroll

Consultant

Susan Carroll is an Occupational Psychologist with over 15 years experience in marketing and Learning & Development – both in start-ups and large corporate organisations.  Prior to consulting, Susan held senior roles in managing change projects and delivering communications strategies.  She holds an MSc in Occupational & Organisational Psychology.

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