Susan Carroll is an Occupational Psychologist with over 15 years experience in marketing and Learning & Development – both in start-ups and large corporate organisations. Prior to consulting, Susan held senior roles in managing change projects and delivering communications strategies. She holds an MSc in Occupational & Organisational Psychology.
Susan shares a very personal story as a customer of three Telcos and a Bank where inappropriate automation and clumsy digital responses brought out her.. Read More →
Susan Carroll explains how heuristics might trip us up at work and lead to faulty judgments and out-dated thinking. In a time when everything seems.. Read More →