On 9th June 2016, OE Cam hosted a business breakfast at The Shard on the theme of “Getting Even Closer to the Customer” with guest speaker Richard Lewis, Group Integration Director from Greene King plc.

In our recent OE Journal we explored how a business organises itself around the customer journey and the unintended consequences of customer-centricity as power shifts across the organisation causing disruption around the executive table… The event brought these ideas to life with facilitated peer-group debate and practical case study from Greene King.

In this video, Martyn Sakol, Managing Partner OE Cam shares some of the key insights from the debate.  For more information, please contact Martyn at martyn.sakol@oecam.com